HOW DO YOU SHIP? WHAT CARRIER IS USED?
Overnight delivery is not possible we do US to US 2 day priorty mail & if you order from overseas to US OUR DELIVERY TIME FRAME IS USUALLY 10 TO 14 BUSSINESS DAYS unless is punctually specified.
HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?
There is a flat shipping and handling fee of $30 USD per package.
CAN YOU “OVERNIGHT" MY ORDER?
We ship daily! Mondays to Fridays from various locations (usually United States of America and India). Orders received on weekends will be shipped the following business day. We usually ship USPS (united States Postal Service) and they will deliver your order in your front door. A signature will be usually required.
CAN YOU USE FEDEX/DHL OR UPS FOR MY ORDER?
Unfortunately, no products can be shipped by FedEx or UPS at the present.
DO I RECEIVE THE TABLETS IN THE ORIGINAL BLISTERS AND BOX OR ONLY THE TABLETS? HOW ARE THEY PACKAGED?
Most products are shiped in their original blisters, but depending on the product sometimes it could also arrive in a bottle or loose inside a bubble bag.
HOW LONG WILL IT TAKE UNTIL I GET MY ORDER?
It depends on where you are and what you order.If you order US to US usually 2 to 3 days. Customer Service will give you details by e-mail once your order has been processed. If you choose overseas to US As an approximate guide, 10 – 20 days will work for most countries including the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service. Please only contact us if your order has not arrived 30 days from the shipping date.
WHERE DO YOU SHIP FROM?
We ship from various locations.
WHAT DOES YOUR “SHIPPING GUARANTEE" MEAN?
If your overseas order has not arrived after 25 days, please contact us and we will investigate and track the shipment. We will offer you, one of the following options: Full refund, free-reshipment or account credit. Which option is offered to you will be determined after consulting with you and in accordance with your previous order history and our loss prevention guidelines. We welcome your feedback after your order arrived to let us know that you received it, it allows us to better estimate the average shipping time to other customers.
DO YOU SHIP TO THE UK / CANADA / EUROPE?
Yes, we can ship all our medications worldwide
WHAT HAPPENS IF I AM NOT HOME TO SIGN FOR MY ORDER?
The delivery person will leave a slip or card at your delivery address and you can pick your order up from the post office that is servicing your area or in some cases arrange re-delivery. If you have not been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us, do not return any medications, they would be lost and you will not receive a refund.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept American Express, Visa, MasterCard,Moneygram,Bitcoin and in some cases Paypal too. Please let us know in case you prefer to pay through Bank Tranfer (only for orders over USD 400.00) in order we can give you directions on how to proceed.
WHAT WILL APPEAR ON MY CARD STATEMENT?
Charges from us will appear under various discreet names on your credit card statement, you will be informed in your payment confirmation e-mail about the exact name that will appear for the charge. If you have any doubt, do not hesitate in contacting us first by emailing us or at customer service phone assistance number you will find in our website home page!.
THE AMOUNT BILLED TO MY CARD WAS DIFFERENT TO THE AMOUNT ON MY ORDER. WHY?
In some cases, your card might be processed in a different currency and due to conversion rates the amount you see on your credit card statement might be slightly lower or higher than the amount shown on the order.
HOW SECURE IS ORDERING FROM THE INTERNET?
For your security we are using SSL Encryption (Secure Socket Layer). This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal and credit card information.
I NEED SOME PRODUCTS THAT ARE NOT SHOWN ON YOUR SITE. CAN YOU GET THEM FOR ME?
- Possibly yes, please email us with the details of the drug name, preferred brand name, the mg and quantity you need.
- We will notify you by email the availability of the required product within the following 24hs.
- Please note that we do not currently offerRitalin, Pholcodine or Dihydrocodeine.
YOU OFFER GENERICS. ARE GENERICS OF THE SAME QUALITY AS THE ORIGINAL BRAND NAME PRODUCT?
Generics are usually of the same quality as the original but they are manufactured by a different company and will cost less.
THE MEDICATION I HAVE RECEIVED LOOKS SLIGHTLY DIFFERENT TO WHAT I USED TO BUY, WHATS WRONG WITH IT?
- As we source our products in various countries, you will find that the manufacturers market differently in each country.
- The pictures showing in our website it is just an example of that product.
- Anyway, you should note that ALL of our products are excellent quality despite of different colors and shapes they might have.
IS IT LEGAL TO ORDER PRESCRIPTION DRUGS OVER THE INTERNET?
- medisecure24.com does not offer legal advice.
- In most countries it is legal to order medicine online if the quantity in the shipment you are receiving does not exceed a 90 day supply for personal medical use and you are under the supervision of a physician.
- Please verify local regulations before placing an order. Where a prescription is required, we will require the prescription to be faxed to us.
HOW DOES THE ORDER PROCESS WORK?
- After submitting your order, You will receive an order confirmation in your e-mail account, confirming your order number.
- Please note that if you do not receive this confirmation (check in your spam/junk inbox first) , then probably your order has not been placed correctly.
- In that case, do not hesitate in contacting our customer service support for assistance.
- After the order has been correctly placed, we will proceed to process your order internally.
DO YOU ACCEPT INSURANCE?
No, we can not accept insurance.
MY ORDER WAS REJECTED BECAUSE I AM BLACKLISTED, WHAT IS THIS AND HOW DO I GET OFF THE LIST?
One of the participating pharmacies has added your details to the blacklist, for example if you disputed a payment, threatened to dispute a payment or reported unusual losses to your address.
IF I CREATE AN ACCOUNT / LOGIN WITH YOUR SITE, DO YOU CHARGE A MEMBERSHIP FEE?
No, we do not charge for or offer any type of membership. The only time we charge your credit card is if you submit an order.
WHERE ARE YOU LOCATED?
Our head office is located at London, United Kingdom. We source our medication from reputable wholesalers and manufacturers around the world.
DO YOU OFFER AUTOMATIC REFILLS?
Yes we do! If you wish to have a monthly order placed for the same product, please let us know and we will offer you a very good deal with monthly extra pills.
IS YOUR LIVE CHAT AVAILABLE 24 HOURS?
Our customer service representatives attend the LIVE Chat Mon to Fri during business hours, local time.
I AM HAVING TECHNICAL DIFFICULTIES WITH YOUR WEBSITE OR REACHING CUSTOMER SERVICE.
- Some ISP s are filtering e-mail from our help-desk system.
- If you do not get correspondence from us upon placing your order or sending an e-mail inquiry, check your “spam filter” settings on your e-mail account and try e-mailing customer service from an alternative address.
- Customer service can be e-mailed from the contact us page on this web site.
- Also you can call us directly at the phone number showing in our homepage and we will be glad to take your order manually by phone or attend your concerns .